Crucial Conversations: Tools for Talking When Stakes are High by Kerry PattersonMy rating: 3 of 5 stars
Twenty five years of research poured into a 235 page book. While easy to read, Crucial Conversations is a book I wager you'll want to return to again and again, as you discover additional insight into its teachings.
I think reading this book is key to solving most interpersonal problems one may face at home, at work and at life.
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